Placing An Order

The ENCLUDEit Programme offers donated technology products from Donor Partners such as Microsoft, Cisco, and Symantec to eligible organisations via the on-line shop.


If your organisation has been registered, and ENCLUDE has confirmed that your organisation does meet the required Eligibility Criteria for at least one of our donor partners, please see their guidelines before placing an order. You will be able to find out how many products you can order, minimum order quantities etc:


Once you have viewed the guidelines, please log in to the online shop using your organisation's username and password. If you have forgotten your password, click on the 'forgotten password' link on the right of the screen.

Once you have logged on the online shop, you can Browse Products, and choose to search by Donor Partner or category of equipment. In each case, you will see a list of available equipment with associated Administration Fees. You can click on an item to see more information.

Once you have decided that you would like to acquire a product, you add it to your cart. You can view the items in your cart at any time. Once you have have finished selecting items, you proceed to the checkout.

Upon completing the transaction, you will receive an order confirmation and invoice by email. You will need to send a cheque with a copy of the invoice to ENCLUDE. The order will be processed once payment has been received.

Cisco Orders: The Cisco donation program requires supplementary information from an organisation; you will be contacted for this information via email once you have placed an order. Your order will not be processed until this information is returned.

All Cisco orders are subject to approval. In the event that your order cannot be accepted, you will receive immediate advice via email.  We do not require additional information for Microsoft or Symantec products.


At checkout, you will be provided with a summary of your order and confirmation of your delivery address. If you are happy you proceed to payment.Payment can be made by cheque, by electronic transfer (details will be included on your invoice) or by credit card over the phone (A charge of 3% will be incurred). 

Please note: It is a requirement of the ENCLUDEit Donation Programme that goods are delivered to the Registered Delivery Address of your organisation.

Once you have submitted your order, you will see an order confirmation page which you will be able to print out. You will also receive two emails:

  • Order Confirmation
  • Invoice

All orders are subject to approval. In the event that your order cannot be accepted, you will receive immediate advice and an automatic refund of the Administrative Fee.

Upon approval, you can expect to receive your order as outlined in Order Fulfilment.

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