Validation Services | Frequently Asked Questions
What is a validation token?
- A validation token is a unique code that a person uses on behalf of a Charity that has been validated by ENCLUDEit. The token is used to access products and services intended for Nonprofit organisations, like Google for Nonprofits.
- Once a validation token is successfully used, the nonprofit organisation is considered valid by the provider of the service or product for the time period applicable to that program.
What does a validation token look like?
A validation token looks something like 123a4567@MyNGOname
How do I get a validation token?
If your organisation has not yet been validated by Enclude:
You will first need to go through the registration process www.encludeit.org/user/register
Once your organisation has been validated and confirmed as meeting the required criteria, you will be able to create a validation token by following the steps outlined above.
What do I do once I have a validation token?
To access services or products designed for nonprofit organisations, companies that work with Enclude will ask you to provide a validation token to prove your organisation’s validity.
Copy the token from your Enclude account and paste it where the token is requested.
How often will I need to use a validation token?
To access services or products, you will only have to use the validation token once. However some services might ask you for your token at more than one place in the process.
You may use that token for offers from other providers as well, until the token expires.
When will my validation token expire?
Each validation token has a life span of 60 days.
Because validation tokens expire after 60 days, it is best to create them only when they are needed.
Expiration of your token does not affect your existing services.
What do I do if a validation token expires before it is used?
The Enclude account holder can update a validation token that has expired.
Updating an expired validation token replaces the existing code with a new code and sets a new 60-day expiration date.
If you are the Enclude account holder:
1. Log in to your account on www.encludeit.org
2. On your My Account page, go to the tab called Validation Token.
3. Find the expired validation token in the list presented to you (the name and email address of the person you originally created the token for appears alongside it).
4. Click Update Token. The validation token is automatically updated.
5. If you updated the validation token for your own use:
a. Copy the validation token.
b. Paste the validation token where it was originally requested.
6. If you updated the validation token for an authorised representative of your organisation to use:
a. Copy the validation token.
b. Paste it into an email to the authorised representative.
c. The authorised representative then pastes the validation token where it was originally requested.
If you are not the Enclude account holder, contact the Enclude account holder and ask them to update the validation token for you.
How many validation tokens can I have?
You can have unlimited validation tokens, provided you are authorized to act on behalf of the Charity.
Why would I want a new validation token?
- The ENCLUDEit account holder can update an expired validation token or create a new one, at his or her own discretion.
- For example, the account holder may choose to create a new validation token, rather than update an existing one, if the new token will be used to apply for a different product or service.
Can several people in my Charity each have validation tokens?
- Yes. Validation tokens can be created for anyone who is authorized to act on behalf of a Charity when they need to access a product or service that requires a token.
- Because validation tokens expire after 60 days, it is best to create them only when they are needed.