For answers to general questions about the ENCLUDEit Programme, including registration and placing an order, please see ENCLUDEit Programme FAQs.
General
What is the Cisco EMEA Programme?
The Cisco EMEA Programme brings Cisco’s best-in-class networking products and technology to qualifying non-profit organisations.
It is Cisco’s goal to empower communities through improved networking solutions and adoption of Internet Technology solutions. Cisco believes that technology enables non-profits to improve their productivity, while also extending their reach and service delivery.
Eligibility
How can I find out if my organisation is eligible?
Please see Cisco EMEA Programme Eligibility Criteria for further information.
Ordering
How many Cisco products can I order?
During one fiscal year (1st July – 30th June), an organisation may request Cisco products in one order only; the combined administrative fees for all ordered items may not exceed €1,700.
For information on placing an order, please see our main Placing an Order FAQs.
Processing
What happens after I place my order?
- All Cisco orders are subject to approval and may take up to 90 days for complete fulfilment.
- Recipient organisations are required to sign an Equipment Donation Agreement.
Fulfilment
How will my order be fulfilled?
Your product(s) will be delivered by courier to your organisation's registered address or the delivery address confirmed in your Order Confirmation.
Please note: Orders may be delivered in more than one shipment.
Support
What sort of technical support will my organisation receive?
Support will be provided via Cisco SMARTnet and will be free of charge for a period of five years from the date that the equipment is shipped.
Cisco SMARTnet support includes access to the Cisco Technical Assistance Centre (TAC) 24 hours a day, 7 days a week.
You will be given details of how to access support when you receive your order.
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Refunds & Returns
What should I do if I want to return my order?
Please e-mail us at customerservice@encludeit.org with 'Order Return Request' as the subject line, and include the following information in the text of your email:
- Organisation Name
- Registered Charity Number
- Order Confirmation Number
Additional Information
How can I find out more about Cisco?
For further information about Cisco’s Community and Philanthropy programmes, please see Cisco Community Investment.
