Bytes of Learning FAQs


For answers to general questions about the ENCLUDEit Technology Donation Programme, including registration and placing an order, please see ENCLUDEit Technology Donation Programme FAQs.


 
General

What is the Bytes of Learning Donation Programme?

As part of Bytes of Learning’s commitment to the voluntary sector, Bytes of Learning will be expanding its donation programme to better serve the non-profit communities in the Republic of Ireland. 

The Bytes of Learning Donation Programme is designed to meet the needs of small non-profits and to ensure they have access to Bytes of Learning technology they need to achieve their missions. By researching and working with small non-profits, there is an understanding of which products are most valuable to them and the appropriate number of licences to make available.

^ back to top


Eligibility

How can I find out if my organisation is eligible?

Please see Bytes of Learning Eligibility Criteria for further information.

^ back to top


Ordering

How many products can I request?

During one fiscal year (1st July - 30th June) an organisation may request a single donation. For information on placing an order, please see Placing an Order FAQs.

^ back to top


Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days.

^ back to top 


Fulfilment

How will my order be fulfilled?

An e-mail will be sent from our fulfillment team to the registered organisation e-mail address stating the license key and instructions for you to download the setup file for your product.

^ back to top


Support

What should I do if I require support?

Online technical support and FAQs are available at no charge at www.bytesoflearning.com but only for technical issues. Any issues to do with unlock codes or licenses must be directed to customerservice@encludeit.org.

^ back to top


Licence Renewals

What should I do if I need to renew my licences?

Your renewal is not required. The licenses are yours to use in perpetuity.

^ back to top


Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation programme.

^ back to top


Additional Information

How do I learn more about Bytes of Learning?

Please visit their Donor Profile and their web site at www.bytesoflearning.com.

^ back to top