FAQs

For frequently asked questions about the ENCLUDEit Technology Donation Programme, please see ENCLUDEit Technology Donation Programme FAQs.

For frequently asked questions about individual Donor Partner programmes, please see Donor Partner Programme FAQs.


ENCLUDEit Technology Donation Programme FAQs 
  
General

1.1 Which products are available through the ENCLUDEit Programme?
1.2 Why do you charge administrative fees? 
1.3 How do I contact you?
1.4  How can I get advice on selecting products?

Eligibility

2.1 Does my organisation qualify for the ENCLUDEit Programme?

Registration

3.1 I would like to order products. How do I get started?
3.2 If someone else has already registered my organisation with the ENCLUDEit Programme, can I use this account to order products?
3.3 How can I find out my organisation's username and password?


Placing an Order

4.1 How do I place an order?
4.2 How many products can I order?
4.3 How often can my organisation order products?
4.4 My organisation has multiple branches. Can each branch place orders individually?
4.5 How can I pay for my order?

Delivery Address

5.1 Can the delivery address be different from my organisation's registered address?

Order Fulfilment

6.1 When can I expect to receive my order?
6.2 How will my order be fulfilled?
6.3 What should I do if I have a question about the status of my order?
6.4 What should I do if I want to cancel my order?

Refunds & Returns

7.1 What should I do if I want to return my order?
7.2 In what form will refunds be issued?

Account Access

8.1 What do I do if I forget my organisation's username or password?
8.2 My organisation has been registered by someone else. How can I find out my organisation's username and password?
8.3 What do I do if my organisation's details have changed since it was registered on the ENCLUDEit Programme?

^ back to top

General

1.1  Which products are available through the ENCLUDEit Programme?

The ENCLUDEit Programme offers donated technology products to eligible organisations. Please see Browse Products for further information.

1.2  Why do you charge administrative fees?

The ENCLUDEit Programme will be charging an administrative fee for each request processed. The fee is to cover the cost of administering the donation programme.

Whilst the administrative fees vary, charities will still make savings of between 92-96% on typical retail prices.

Fees ensure that the ENCLUDEit Programme can continue to offer donated products as efficiently as possible, at the lowest possible cost.

1.3  How do I contact you?

Please see Contact Us.

1.4 How can I get advice on selecting products?

FREE help & advice on selecting products is available to organisations already registered with the ENCLUDEit Programme, via ENCLUDE.  Please see Help and Advice for further information.

^ back to top 

Eligibility

2.1  Does my organisation qualify for the ENCLUDEit Programme?

The ENCLUDEit Programme is available to Irish organisations with charitable status as granted by the Office of the Revenue Commissioners.  For more information see Eligibility Criteria.

^ back to top 

Registration

3.1  I would like to order products. How do I get started?

Please see Getting Started for further information.

3.2  If someone else has already registered my organisation with the ENCLUDEit programme, can I use this account to order products?

Yes. You will need to use your organisation’s username and password to log in.

3.3  How can I find out my organisation’s username and password?

If you do not know your organisation's password, click on the Request New Password link on the right of the screen.  You will be asked to enter your registered email address or username.   A new password will be emailed to you.  If you do not know any of these details, then contact us at customerservice@encludeit.org.

^ back to top 

Placing an Order

4.1  How do I place an order?

Please see Placing an Order for further information.

4.2  How many products can I order?

Our Donor Partners maintain requirements for the number of products an organisation can order. For more information, please see Donor Partner Programme FAQs.

4.3  How often can my organisation order products?

Our Donor Partners maintain requirements for the number of orders an organisation can place. For more information, please see Donor Partner Programme FAQs.

4.4  My organisation has multiple branches. Can each branch place orders individually?

Yes, provided each branch has been awarded it's own exclusive nonprofit status by  the Office of the Revenue Commissioners.  If this is the case:

  • Complete the on-line form.
  • Once your branch has been registered, and ENCLUDEit have confirmed it meets the required Eligibility Criteria,  you will be able to place an order by logging in to the online shop using your branch’s username and password.
  • If your branch has already been registered, login from the home page.
  • If your branch has already been registered, but you do not know your username and password, click on Request New Password on the home page and enter your organisation’s registered email address.  Your organisation’s username and password will be emailed to your organisation’s registered email address. If you do not know any of these details, then contact us at customerservice@encludeit.org.

4.5  How can I pay for my order?

Payments can currently be made by cheque and by electronic transfe. Please contact customerservice@encludeit.org for bank details. 

^ back to top 

Delivery Address

5.1  Can the delivery address be different from my organisation’s registered address?

It is a requirement of the ENCLUDEit Programme that goods are delivered to the Delivery Address of your organisation.

Please note: Certain Donor Partners may permit goods to be delivered to a different address, provided confirmation of the delivery address is given in writing by a Trustee or Director of your organisation. Please see Delivery Address for further information.

^ back to top 

Order Status

6.1  When can I expect to receive my order?

Products from our Donor Partners are subject to special processing. You can expect to receive your order as outlined in Order Fulfilment Schedules.

6.2 How will my order be fulfilled?

You can expect to receive your order to be fulfilled as outlined in Order Fulfilment Methods.

6.3  What should I do if I have a question about the status of my order?

Please e-mail your question to us at customerservice@encludeit.org with 'Order Status Enquiry' as the subject line, and include the following information in the text of your email:

  • Organisation Name
  • Registered Charity Number
  • Order Confirmation Number

6.4 What should I do if I want to cancel my order?

Please e-mail us at customerservice@encludeit.org with 'Order Cancellation Request' as the subject line, and include the following information in the text of your email:

  • Organisation Name
  • Registered Charity Number
  • Order Confirmation Number

^ back to top 

Refunds & Returns

7.1 What should I do if I want to return my order?

Please e-mail us at customerservice@encludeit.org with 'Order Return Request' as the subject line, and include the following information in the text of your email:

  • Organisation Name
  • Registered Charity Number
  • Order Confirmation Number

7.2 In what form will refunds be issued?

Refunds will be issued by cheque.

^ back to top 

Account Access

8.1  What do I do if I forget my organisation’s username or password?

Click on the Request New Password link on the right of the screen.  You will be asked to enter your registered email address or username.   A new password will be emailed to you.  If you do not know any of these details, then contact us at customerservice@encludeit.org.

8.2  My organisation has been registered by someone else. How can I find out my organisation’s username and password?

Click on the Request New Password link on the right of the screen.  You will be asked to enter your registered email address.   A new password will be emailed to you.  If you do not know any of these details, then contact us at customerservice@encludeit.org.

8.3  What do I do if my organisation’s details have changed since it was registered on the ENCLUDEit Programme?

Please e-mail us at customerservice@encludeit.org with 'Change Details' as the subject line, and include the following information in the text of your e-mail:

  • Organisation Name
  • Registered Charity Number
  • The new details

^ back to top 


Donor Partner Programme FAQs